Reviews & Reputation
Reviews & Reputation
A steady, honest way to ask every customer for a review, and to reply to the ones you get.
In detail
Who it’s for
Businesses people choose from a list: trades homeowners compare, restaurants and breweries people check before a visit, and clinics, studios and agencies.
In your industry
- Home & Trade: A roofer asks every homeowner for a review when the job is signed off.
- Food & Beverage: A restaurant sends guests a thank-you and a review link the morning after.
- Health & Wellness: A med spa sends every client the same short thank-you and review link after a visit.
- Professional Services: An insurance agency asks every client for a review once a policy is set up.
A roofer asks every homeowner for a review when the job is signed off.
A med spa sends every client the same short thank-you and review link after a visit.
An insurance agency asks every client for a review once a policy is set up.
A restaurant sends guests a thank-you and a review link the morning after.
It’s likely a fit if
- Your newest review is months old.
- You ask for reviews only when you remember to.
- Reviews sit without a reply.
When it isn’t the place to start: If customers are unhappy with the work itself, more requests won’t fix that. You’ll hear about problems so you can make them right, but the work comes first.
The problem
Reviews are one of the few things in local search you directly control, and most businesses collect them by accident. How recent your reviews are matters as well as the average.
How we fix it
We make the ask automatic when the work is done and send the same request to every customer, happy or not. If someone has a problem, you hear about it so you can make it right, and they can still post a public review whenever they choose. We draft a reply to each new review with the help of AI, and nothing posts until you approve it. You approve the wording of every message before anything sends.
What’s included.
A steady, honest way to ask for reviews. Scoped to your business, so the plan says which of these you need.
- A review request when the job or visit is done
- The same request and link for every customer, nobody steered away
- A drafted reply to each new review, posted only after you approve it
- Requestssent when the job or visit is done, by text or email, with messages you approve
- Alertsproblems flagged to you so you can fix them; every customer gets the same review link and nobody is steered away from posting
- Repliesan AI-drafted reply to each new review, posted only after you approve it
- ProfilesGoogle first, then the other review sites that matter for your business
- Monitoringnew reviews flagged so none sit unanswered
- What you get
- A live review request system tied to finished work, with reply templates and alerts set up.
- Measured on
- Review volume and recency
- Pricing
- Pricing after your free audit.
How it works, step by step.
Inside the same four stages as every engagement: free audit, plan, build and check, run and report. A person checks each one. How we work
What we need from you
- Access to your Google Business Profile and your other review profiles
- A way to know when a job or visit is done: your software, a list, or a simple form
- Your customers’ contact details; texts go only to people who agreed to receive them
- Your approval of the request wording and of each reply
What stays yours
- Your reviews and review profiles, in your name
- Your customer list
If you use SaifHaven OS and leave, we prepare an export of your own records for your exit kit; SaifHaven OS itself, its setup, automations and templates, stays with us.
How it connects.
Services that work alongside Reviews & Reputation. The free audit tells you which, if any, would make a difference.
Questions, answered.
Do you screen out unhappy customers before they review?
No. Every customer gets the same request and the same link, happy or not, and nobody is steered away from posting. If someone has a problem, you hear about it so you can make it right.
Will you write reviews for us?
No. We never write, buy or post reviews. We ask every customer the same way, and we draft replies to the reviews they leave for you to approve.
What happens with a bad review?
We draft a calm reply for you to approve and flag it, so you can follow up with the customer. We don’t promise that a review can be removed.
Do automations send messages without my approval?
No. You approve the wording of every message before anything sends. You can pause any automation at any time.
Who reviews the work?
Real people review every report before it’s sent. People check each stage before anything moves on, and our designers launch every site. Our AI tools don’t publish to your site, change your domain settings, send email, spend ad money or post review replies without a person’s approval.
How much does it cost?
Pricing after your free audit. Each engagement is scoped to your business, not sold as a package, so we price it once we’ve seen what you have and what you need. You see a written plan before any work starts. Every client is month to month after the first 90 days. The audit itself commits you to nothing.
Your next step
Not sure Reviews & Reputation is what you need?
Start with the free audit. We look at your website, how you show up on Google and whether AI assistants mention you, and tell you which service, if any, would make a difference. Real people review every report before it’s sent.